Leadership and Management Fast Prototyping Your Sales Technique by Phil|Published August 22, 2007 Try something. Did it work? One time is luck. Two times is coincidence. Three times is a system. FYI, this is only partly tongue-in-cheek.
Published July 14, 2008 Quadrants, Round 1: Do You Want It? Do You Have It? Business thinker must have a million 2×2 grids for classifying things. While chatting with my B-school advisor some years ago, I theorized […]
Published May 4, 2008 Obvious Imperfection Your staff is well-aware that you are imperfect. So are your customers. So stop trying to perpetuate the idea that you don’t […]
Published June 25, 2008 Process and Profit in Honduras I’ve been traveling around Honduras for the last four weeks — mostly vacation, but working a little while I’m here, via the […]
Published November 19, 2007 Loyalty and the Mission of a Business [what we first learned in the 80s is that…] Firms that earned superior levels of customer loyalty and retention also earned consistently […]