Errors come in two different categories: (1) doing a wrong thing and (2) failing to do the right thing. We call these “errors of commission” and “errors of omission.” In general, managers worry more about doing the wrong thing than they do about failing to do the right thing, even if the latter is just …
As a resident of Durham, North Carolina, I live in a diverse and international community that blends into the culture of a southern state, full of residents whose families have been here for generations. Fifty years ago, when the population of Durham NC was almost entirely southern and Christian, Jesus was a commonly named presence …
“You are doing many things here in this struggle. You are demanding that this city will respect the dignity of labor. So often we overlook the work and the significance of those who are not in professional jobs, of those who are not in the so-called big jobs. But let me say to you tonight, …
“It’s pretty good, but it isn’t great.” My CEO client was looking at the plans for a product launch event. His staff had done all the prep and they were excited to get started as soon as he gave the go-ahead. Problem was, he liked the plan but he knew he could do better. He …