Leadership and Management Rushin’ Roulette by Phil|Published September 12, 2007 Rush jobs with Rush-job pricing: good for business. Rushed jobs with rushed job-pricing: very very bad for business.
Published November 9, 2007 Advice-giving and Caring x 2 On advice-giving: People don’t care what you know until they know that you care. — source unknown One of my favorite Far […]
Published October 13, 2007 Your Business is Not a “Family” “We’re more than a business — we’re a family””I like to think of us as a family, not just a business” I […]
Published May 21, 2008 Three Numbers to Know — Cost of Customer Acquisition, and Value of a Customer Three numbers you should know: the cost of customer acquisition, cost of customer retention, and value of a customer. Also, know the […]
Published June 17, 2018 Errors of Commission. Errors of Omission. Errors come in two different categories: (1) doing a wrong thing and (2) failing to do the right thing. We call these […]