“There are too many factors you have to take into account that you have no control over…The most important factor you can keep in your own hands is yourself. I always placed the greatest emphasis on that.”
–Eddy Merckx, five-time Tour de France champion (1969, 1970, 1971, 1972 and 1974)
Demarketing requires discipline: the discipline to decide what you’re not going to do, and then the discipline to stick with the decision. […]
“Motivation: [I]t isn’t possible to talk about renewal without touching on the subject of motivation. Someone defined horse sense as the good […]
Principle 1 Your customer is your paycheck. Don’t be fooled by the signature at the bottom of your payroll check — the […]
Do more of your customers love you than hate you? You better hope so, because that is the number one equation that […]
