Gutter Repair and Honest Sales

“My manager says that if you’ll tell others about our work but keep our discount confidential, he’ll move some of our ad budget into a $500 discount for you” “You know that the Attorney General would get mad if we told you that this discount is good for today, but then extended it until Monday. …

Designed by Committee

Old joke: a camel is horse designed by committee.* By coincidence, I had two conversations this week about the perils of letting committees do picking that you should do on your own.  In one case, a friend relied on a “committee of friends” to choose a mentor for her, and the result was lousy.  In …

Lead with Vision

When good companies succeed, the world becomes a better place. The world gets better for two reasons: first, because of the business that gets done; second, because of the way it gets done. Owners win, customers win, community wins, suppliers win, the environment wins. Leaders of good companies are inspired by visions that are greater …

Dream and Believe

Pour accomplir de grandes choses il ne suffit pas d’agir il faut rêver; il ne suffit pas de calculer, il faut croire. To accomplish great things we must not only act, but also dream; not only plan, but also believe. — Anatole France from Discours de réception, Séance De L’académie Française (introductory speech at a …

Doing the Right Thing

Doing the right thing allows you to stop spending money on advertising. Dan Roach, Roach-Lamburg Roofing Dan came highly recommended by my realtor, who only recommends the best. Nearly all his work comes from referrals. That’s much more important than repeat business for a roofer — seeing how he sells a product that lasts for …

First Focus, Then Expand

“First focus, then expand” reminds me of the old adage: “The only place that Success comes before Work is in the dictionary.” You don’t hear that one too often any more. Too old-fashioned and Calvinist even if it’s still true. But Work isn’t the problem for most people I know. Most people I know are …