Leadership and Management Rushin’ Roulette by Phil|Published September 12, 2007 Rush jobs with Rush-job pricing: good for business. Rushed jobs with rushed job-pricing: very very bad for business.
Published November 19, 2007 Loyalty and the Mission of a Business [what we first learned in the 80s is that…] Firms that earned superior levels of customer loyalty and retention also earned consistently […]
Published July 12, 2009 Fast Payments, Good Clients I invoiced a new client late Wednesday night via email. “To process at your convenience,” I wrote. On Saturday I found their […]
Published September 2, 2008 The Japanese Why If the person is over 40 years old, I tell him he should do something because it is first good for Japan, […]
Published June 22, 2017 A B+ plan is better… 1 comment “It’s pretty good, but it isn’t great.” My CEO client was looking at the plans for a product launch event. His staff […]