Leadership and Management Rushin’ Roulette by Phil|Published September 12, 2007 Rush jobs with Rush-job pricing: good for business. Rushed jobs with rushed job-pricing: very very bad for business.
Published September 30, 2008 Don’t Manage Like a Baseball Fan (Or a Politician) Politics is like baseball. If your team loses, you remember who struck out in the ninth inning, not who struck out in […]
Published February 8, 2017 Loyalty, You Have to Earn If you haven’t heard of Francis lately, it’s not because General Foods isn’t important. It’s because Francis spoke these words shortly after […]
Published May 21, 2008 Three Numbers to Know — Cost of Customer Acquisition, and Value of a Customer Three numbers you should know: the cost of customer acquisition, cost of customer retention, and value of a customer. Also, know the […]
Published November 1, 2007 “You Need Two Eyes” — Wolterstorff and the Balanced Scorecard Some of you will be going into business. For that you need two eyes. With one eye you have to check accounts […]