Leadership and Management Rushin’ Roulette by Phil|Published September 12, 2007 Rush jobs with Rush-job pricing: good for business. Rushed jobs with rushed job-pricing: very very bad for business.
Published May 21, 2008 Three Numbers to Know — Cost of Customer Acquisition, and Value of a Customer Three numbers you should know: the cost of customer acquisition, cost of customer retention, and value of a customer. Also, know the […]
Published May 14, 2008 But if you owe the bank $1 billion and can’t pay… [Donald Trump] understood a famous axiom: If you owe the bank $1 million and can’t pay, you’re in trouble, but if you […]
Published July 2, 2009 Discipline is Remembering What You Want Coincidentally related to my last post, here’s the current mantra of my friend Jen: Discipline is remembering what you want. Discipline is […]
Published July 12, 2009 Fast Payments, Good Clients I invoiced a new client late Wednesday night via email. “To process at your convenience,” I wrote. On Saturday I found their […]