Do more of your customers love you than hate you? You better hope so, because that is the number one equation that points to your profitability. So say the researchers at Bain & Co: Research conducted by Bain & Co. established that one question reliably indicates customer loyalty (as evidenced […]
Phil
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“It is not unusual for extraordinary sales professionals to communicate demarketing messages via the mass media. James C. Hansberger is an ESP and senior vice president for Shearson Lehman Hutton, Inc. A recent article bout investment counselors defined his target market as follows; “His client’s net worth ranges from around […]
A Toyota Motor Corp employee died of overwork after logging more than 106 hours of overtime in a month, a judge ruled Friday, reversing a ministry’s earlier decision not to pay compensation to his widow. …The employee, who was working at a Toyota factory in central Japan, died of irregular […]
What’s the cash value of your network? The folks at XING.com (a business social networking resource like LinkedIn) have come up with a methodology that requires but 5 minutes of your time. Click here: mynetworkvalue.com Oh and mine? $1,222,000. High for my age and field. Hooray for me! If you […]
Your skills and your talents are not the same. Skills may come naturally or they may be acquired with work. Talents may come naturally to the surface or they may need to be cultivated and set loose. Your needs are not the same as your passions. There may be some […]
Tests and Measures Some people are born knowing what they want to do, and even how to do it. The rest of us aren’t so lucky. …What do you want? The majority of us go through life, often very successfully, without ever asking, much less answering, this most basic question. […]
Among your outside advisors, your account is likely to have the greatest impact on the success or failure of your business. — Jacquelyn Lynn in Start Your Own Restaurant (and Five Other Food Businesses) (Entrepreneur Magazine’s Start Ups).