If they make me wait in line 10 minutes to spend $5, they’re not going to last.
— Bay Area curmudgeon and business critic D.M. Hunkins, placing his early bets on a neighborhood coffee shop.
AUTHOR
Phil
172 postsYou may also like
There will have to be rigid and iron discipline before we achieve anything great and enduring, and that discipline will not come […]
I just read an great article by online marketing consultant Donna Gunter: 10 Secrets to Asking for Effective Client Testimonials for Your […]
“Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. It is our […]
[what we first learned in the 80s is that…] Firms that earned superior levels of customer loyalty and retention also earned consistently […]