People don’t care what you know until they know that you care.
— source unknown
One of my favorite Far Side cartoons shows a man in his bedroom getting dressed for the day. A sign by his mirror reminds him, “First Pants, Then Shoes”.
This cartoon and the above quote remind me that there’s often a sequence to things. Knowing how to do the last step and knowing that the last step needs to be done are not enough if other things have to happen first.
Related blog: David Maister on Being Helpful