“This means a minimum of management and staff jobs. Management and staff groups exist primarily to contribute to people doing the core work. Have staff groups and managers justify their role on the basis of value added to the core work process… let line people decide what kind of services they want to receive [from staff]. No one should be able to make a living simply planning, watching, controlling, or evaluating the actions of others.”
–Peter Block, in Stewardship: Choosing Service Over Self Interest (1993).